Introduction
SEEN ("SEEN", "we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect information when you use the SEEN platform, website, applications, and related services.
Information We Collect
We may collect information including:
- Full name, email address, and phone number
- Date of birth, country and language preferences
- Company or agency information
- Social media account links and website links (optional)
- Portfolio content and uploaded media
- Rate cards and pricing information
- Payment and billing details
- Campaign details and submissions
- Messages exchanged within the Platform
To comply with operational, legal, and regional requirements, SEEN may request:
- Government-issued identification
- Business registration documents
- Agency verification documentation
- Advertising permits or influencer licenses
- UAE advertising permit numbers where applicable
- Payment verification details
- Tax or compliance-related information where required
We may automatically collect:
How We Use Information
SEEN uses collected information to:
- Operate and improve the Platform
- Match creators with brands and agencies
- Process subscriptions and payments
- Manage escrow transactions and payouts
- Verify accounts and businesses
- Detect fraud, spam, abuse, or suspicious activity
- Manage disputes and complaints
- Provide customer support
- Send notifications and platform updates
- Improve recommendation and matching systems
- Moderate ratings, reviews, and messaging
- Comply with legal and regulatory obligations
Marketplace & Matching Data
SEEN uses profile and campaign data to power its intelligent matchmaking system. This may include creator niche and category, audience size, geographic region, budget range, campaign type, platform preferences, rate card information, and engagement-related metrics.
Payments & Financial Information
Payments are processed through third-party payment providers. SEEN does not store complete payment card details on its own servers. Transaction-related information may be retained for accounting purposes, fraud prevention, escrow operations, and legal and regulatory compliance.
Escrow, Disputes & Complaint Handling
SEEN may collect and review information related to disputes, complaints, and campaign disagreements. This may include messages, uploaded files, campaign briefs, approval history, delivery timestamps, and platform activity logs.
Dispute and complaint workflows may be internally managed using operational systems including third-party tools such as Odoo. Information may be reviewed by authorized SEEN administrators and support teams solely for operational and compliance purposes.
Messaging & Communications
Certain subscription plans include access to in-platform messaging. Messages may be stored, reviewed, or monitored for fraud prevention, safety and moderation, policy enforcement, dispute resolution, and security monitoring.
Ratings, Reviews & Moderation
After campaign completion, creators, brands, and agencies may leave ratings or reviews. SEEN may review submitted feedback, moderate public reviews, remove misleading or abusive content, and delay publication pending approval.
Sharing of Information
SEEN may share information with:
- Payment providers
- Verification and compliance providers
- Cloud hosting and infrastructure providers
- Analytics and performance tools
- Customer support systems
- Legal authorities where required by law
International Data Transfers
SEEN operates across multiple MENA-region countries. As a result, information may be processed or stored outside the user's country of residence. We take commercially reasonable measures to safeguard transferred information.
Data Retention
SEEN retains information only for as long as reasonably necessary for:
- Platform operations and financial recordkeeping
- Escrow management and legal compliance
- Fraud prevention and dispute resolution
- Security monitoring
Your Rights
Depending on applicable law, users may have the right to:
Requests may be submitted through SEEN support channels.
Cookies & Analytics
SEEN may use cookies and similar technologies to keep users logged in, improve user experience, analyze traffic and usage behavior, personalize platform functionality, and enhance matching and recommendation systems. Users may manage cookies through browser settings.
Security Measures
SEEN uses commercially reasonable technical and organizational safeguards including:
- Encryption of data in transit and at rest
- Secure payment processing through trusted providers
- Role-based access controls
- Internal monitoring systems
- Verification procedures
Children's Privacy
Third-Party Platforms & Integrations
SEEN may integrate with external services including social media platforms, payment gateways, analytics tools, verification providers, and operational systems such as Odoo. Use of third-party platforms is governed by their own terms and privacy policies. SEEN is not responsible for third-party services, outages, or policies.
Marketing Communications
Users may receive campaign notifications, product updates, platform announcements, marketing communications, and permit or compliance-related follow-ups.
Changes to this Privacy Policy
SEEN may update this Privacy Policy periodically. Continued use of the Platform following updates constitutes acceptance of the revised Privacy Policy.
Contact Information
For privacy-related inquiries, please contact SEEN directly: